Unified Business Communication Solutions
Get connected today!
Speak to one of our specialist
Let us manage all your communications need and let you focus on your business.
Evolve your communications and eliminate PBX headaches with 3CX Phone System Unify your communications with 3CX Phone System for Windows – an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VoIP service provider.
Business grade SIP Trunk service with connectivity via private network or public internet. Connect your VoIP compatible onsite phone system and save on line rentals and calls. We can also interconnect hosted PBX with your onsite system, provide 01/02/03/08/07 numbers via SIP trunk and offer virtual numbers from other countries.
Many small to medium enterprises in Manchester and across UK find it increasingly difficult to maintain the internal expertise to effectively deal with all their IT requirements. EvoSoft’s professional network installations deliver the peace of mind that your infrastructure is correctly designed and functioning. We are also able to access the resources that ensure you start with a sound IT strategy and that your ongoing system maintenance and business IT support requirements are met.
The EvoSoft team of engineers are experts in their field across a wide range of Telephone Systems and Services. Regular training programmes keep them up-to-date on all the latest technology, products and services.
We know how important inbound calls are to your business. Making it easy for customers to call you and routing calls through to the right department are critical factors for good customer service and closing sales quickly.
Memorable numbers could maximise the return on investment of your advertising and marketing campaigns.
Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.
Whilst offering ‘Support as a Service’ we understand the benefits of a predictable monthly cost and the need to remove hidden charges. Paying a fixed price per server and desktop, your monthly bill simply scales up as your infrastrucure expands.
Our cost effective monthly payments reflect the true cost of supporting you and gives you access to our team of consultants and their extensive experience completely free of charge.
From small offices to complex multi-tenant infrastructures, we understand the importance of providing a variety of support level options.
For your mission critical equipment, our ‘Premium’ support gives you a fully managed service that provides comprehensive support on a par with employing an internal IT support team. All parts involved in getting you back up and running are included whilst we will also provide loan kit in order to minimise downtime.
For those organisations with some expertise in house or for organisations with a tight budget, our ‘Advanced’ or ‘Remote Only’ support provides a stripped down solution including unlimited telephone support, help and advice to get you back up and running when a problem occurs.
Combined with our 24/7 monitoring software we are able to proactively monitor key server performance indicators in order to identify and prevent issues before they develop into headaches for your business.
We believe that not changing IT Support provider just because your existing company have knowledge of your systems is simply not enough. In today’s world where IT reliability is so critical to success, other factors have to be taken in to account:
• Do they understand your company vision and long term goals?
• Does your current provider use complicated IT language that confuses you?
• Are you told you need to upgrade hardware when you know there are other options?
• Are you given a single point of contact who can give full attention to an immediate problem?
• Does your current IT provider know the impact that IT downtimes has on your business’s reputation?
Delivering our support service is both an ‘in-house’ team of technical specialists plus an entire network of Field Engineers dedicated to providing first class customer service. Our customer friendly team offer vendor neutral skills that excel across large and small infrastructures in demanding environments.
Our helpdesk is placed at the very front of our telephone system, meaning you usually reach an expert straight away without experiencing multiple call menus or queues. When a call is logged at our Head Office, first line support will assess the urgency of the call and who should deal with the issue. The call can then be assigned to either second line support or a site visit can be scheduled.
We can have somebody working remotely on the problem and gathering information until your engineer arrives on site at a time to suit you.