Managed IT Solutions & Support
NO CONTRACTS, NO STRINGS AND NO HASSLE.
Outsourced Computer Support from Certified Professionals
IT Computer Support from EvoSoft meets all of your IT needs with On Demand Support. Our certified engineers provide remote or onsite technical support when and where you need it, 24 hours a day, 7 days a week.
Whether you’re budget-conscious or you just don’t want to commit to a contract, EvoSoft offers a handy Pay As You Go IT Support service to suit your needs. With competitive hourly rates and billing increments of just 15 minutes, .
EvoSoft can provide you with IT support for a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money.
Our Remote Support Centre is a unique remote issue resolution resource utilising a multi tiered-support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists. Your team of dedicated remote support engineers become familiar with both your infrastructure and your end-users to create an experience that is second to none.
You may already have an internal IT team, and that’s great – we can support them too! We work with many clients who already have their own dedicated internal IT teams.
We can assist them with projects, provide quotations for IT equipment and provide advice and guidance whenever they need it.
We will monitor your critical network services in real time using our bespoke systems so we know exactly what is happening with your IT infrastructure 24/7.
By monitoring it in this way we can predict and prevent potential problems before they occur, minimising any disruption or downtime.
We are much more than an I.T. support company, we are a solutions company providing I.T. project analysis, consultation, product strategy, project management, Desktop and Server support services, disaster recovery planning, and mobile technology platform planning, implementation, support and training services to meet your vital business needs.
Whilst offering ‘Support as a Service’ we understand the benefits of a predictable monthly cost and the need to remove hidden charges. Paying a fixed price per server and desktop, your monthly bill simply scales up as your infrastrucure expands.
Our cost effective monthly payments reflect the true cost of supporting you and gives you access to our team of consultants and their extensive experience completely free of charge.
From small offices to complex multi-tenant infrastructures, we understand the importance of providing a variety of support level options.
For your mission critical equipment, our ‘Premium’ support gives you a fully managed service that provides comprehensive support on a par with employing an internal IT support team. All parts involved in getting you back up and running are included whilst we will also provide loan kit in order to minimise downtime.
For those organisations with some expertise in house or for organisations with a tight budget, our ‘Advanced’ or ‘Remote Only’ support provides a stripped down solution including unlimited telephone support, help and advice to get you back up and running when a problem occurs.
Combined with our 24/7 monitoring software we are able to proactively monitor key server performance indicators in order to identify and prevent issues before they develop into headaches for your business.
We believe that not changing IT Support provider just because your existing company have knowledge of your systems is simply not enough. In today’s world where IT reliability is so critical to success, other factors have to be taken in to account:
• Do they understand your company vision and long term goals?
• Does your current provider use complicated IT language that confuses you?
• Are you told you need to upgrade hardware when you know there are other options?
• Are you given a single point of contact who can give full attention to an immediate problem?
• Does your current IT provider know the impact that IT downtimes has on your business’s reputation?
Delivering our support service is both an ‘in-house’ team of technical specialists plus an entire network of Field Engineers dedicated to providing first class customer service. Our customer friendly team offer vendor neutral skills that excel across large and small infrastructures in demanding environments.
Our helpdesk is placed at the very front of our telephone system, meaning you usually reach an expert straight away without experiencing multiple call menus or queues. When a call is logged at our Head Office, first line support will assess the urgency of the call and who should deal with the issue. The call can then be assigned to either second line support or a site visit can be scheduled.
We can have somebody working remotely on the problem and gathering information until your engineer arrives on site at a time to suit you.